Life at Truly Social Games
It’s not all just fun and games (but it’s close)
We’re serious about what we do, but we’re serious about having fun, too.
We take pride in offering the kinds of perks you need to relax and unwind both in and out of the office. These include company happy hours, catered lunches, 100% covered medical benefits, and as many vacation days as you need (just to name a few).
Truly Social Games Vancouver is hiring a Customer Service Representative.
Are you passionate about mobile and social games, with a proven ability to engage with audiences of dedicated players from all over the world? You will get to work closely with our development and live operations teams in the launch of new products, ensuring the highest quality standards. As the first point of contact for our players, you will demonstrate considerable technical savvy, superlative communication skills, a positive attitude & highly social personality.
This is a full-time position based out of our Vancouver studio. Are you up for the challenge?
WHAT YOU GET TO DO EVERY DAY:
Assist customers through chat, email, social media channels, forums, blogs or any other medium where players gather to discuss our games to identify, investigate and resolve issues relating to player accounts and game events using knowledge bases and published materials.
Convey a professional, positive, and passionate presence to employees and customers alike, respecting security and confidentiality of the company as well as player privacy.
Keep up-to-date with policies, procedures and events surrounding the titles being supported, and give accurate, real-time responses to customer inquiries. Judiciously render policy and judgment calls and prescribe disciplinary action according to set guidelines.
Help maintain player awareness of pending game updates, upcoming features, fixes and other important announcements.
Collaborate with marketing, analytics and product teams as a representative voice for customers to identify opportunities for immediate or future improvements to player experience, ongoing product development or community initiatives.
WHAT WE NEED FROM YOU:
3 – 5 years of technical customer service experience (Zendesk a definite plus) and a strong ability to focus and remain on task.
Flexibility and willingness to quickly adapt to changes as game policies grow and progress over time, and able to maintain performance integrity while under pressure or dealing with ambiguity.
Superlative oral and written English skills, able to write clearly and respect conventional mechanics for grammar and spelling.
Comfortable interacting with all levels of management, excellent technical writing skills, able to generate detail-oriented reports and proactively share knowledge with team members.
Proficient use of PC and customary productivity applications, computer systems and mobile gaming platforms.
Passionate about mobile and social games, especially ours.
Proven experience with social media platforms; Facebook, Twitter, blogs, Youtube, Twitch and vBulletin forums
Software Quality Assurance testing experience, particularly mobile games.
Previous role in community management or forum administration with a games, entertainment or media brand focus. Keen interest in social networks, gaming communities and technology.
Additional languages are a big plus, but not required.
To apply for this brilliant opportunity, send your cover letter and resume to email@example.com
This is a full-time position based in our Vancouver, B.C. studio. We thank all applicants for your interest, please be advised that only those who are eligible for full-time employment in Canada will be considered at this time.
Think you should be working here?
Email your resume, cover letter, and portfolio (if applicable) to firstname.lastname@example.org and we’ll be in touch if there’s a good fit.
About Truly Social Games:
Who we are at Truly Social Games is really in our name. We aim to create engaging mobile games with an eye towards truly social interactions among both players and creators, around the world. We take pride in engaging with our players and allowing them to lend a hand in shaping the way our games are created.
We employ a small but mighty team of 50+ employees spread across studios in Portland, OR (HQ), Vancouver, BC and Minsk, Belarus.
Truly Social Games is an Equal Opportunity Employer. We celebrate diversity and strive to have an inclusive work environment.